We were initially building with Metricon but decided to leave them after 8 months because we were getting nowhere - floorplans were still not finalised, our customer coordinator was unreliable and costs kept getting out of hand! Overall, we were just tired of everyday being a constant battle to get deadlines met and have people reply to our emails and phone calls. It really shouldn't be this hard!
Here is a brief timeline of milestones at Metricon:
Aug 2011 – Discussed various floorplans
and costs with salesperson
Sep 2011 – Paid $1,000 deposit for soil tests
Oct 2011 – Paid $1,500 deposit to proceed with preliminary contract
Nov 2011 – Was handed over to customer service team
Dec 2011 – Preliminary contract. Paid $2,000 to proceed with HIA contracts
Jan 2012 – Colour appointments x 2. Separate appointment
for electrical
Feb 2012 – HIA contract meetings x 2. No finalised floorplans, many unanswered questions, incomplete variations
Mar 2012 – Tile appointment. Still no finalised floorplans, many unanswered questions, incomplete variations
Mar 2012 – (22/3) Submitted termination letter
