21 MARCH 2012
We sent an online query to Carter Grange (CG) late that night.
22 MARCH 2012
The Director, Gerald Stutterd called in the morning and organised a viewing of the three homes we were interested in on the same day. Wow, we weren't used to such prompt response!
That evening, the Sales Manager, Rob Briffa took us around the display homes and went through all the upgrade options. It was refreshing to experience such personalised service and to learn that most luxury upgrades at Metricon were considered standard at CG! How fabulous!
24 MARCH 2012
Gerald and Rob met us that morning and went through ballpark costs and devised personalised floorplans. They came in approximately $30K lower than Metricon as:
- site costs were considerably cheaper
- there were no additional costs to personalise floorplans
- luxury inclusions like stone benchtops, 2590mm high ceilings, Hebel wall rendering, Ariston 900m wide cooktop & rangehood, glass splashback, undermount sinks, soft-close toilet seats, termite protection, architectural plaster reveal to all windows & doors, semi-industrial windows and many more were standard!
Gerald even said we could buy our own appliances and light fittings and CG would install them for us! He was really taking this to a whole other level! By the way, this was a huge NO NO at Metricon - they wouldn't even let your tradie or electrican onsite till after handover.
After that meeting, we felt extremely comfortable with CG and cancelled the appointments we had with other builders. We liked how flexible they are and were impressed with their excellent service, response turnaround, product knowledge and pricing.
